Shipping Policy

We use Royal Mail, FedEx and DHL for UK deliveries.

Standard delivery

Standard delivery is free of charge and whilst our aim is to prepare your order and despatch it within 2 working days (Monday to Friday excl. bank holidays), this may not always be possible depending on the volume of orders.

You should however receive your order within 2 to 5 working days from the date it was despatched and if it has not arrived within 5 working days, we ask you to contact us directly.

If your order value is below £75 and weighs less than 3kg and you have selected standard delivery, your order will be despatched with Royal Mail.

Please note that standard delivery is not tracked.

Standard delivery over £75 or 3kg

If your order value exceeds £75, weighs over 3kg or contains any large items and you have selected standard delivery, your order will be despatched with FedEx or DHL.

Please keep in mind, that tracking is not always immediately visible and that some information may only appear on the forwarders website when the order is completed.

FedEx or DHL delivery

Orders despatched with FedEx or DHL are tracked and will require a signature on delivery.  Once despatched, delivery will take place within 2-3 working days.

Express deliveries

Express deliveries are only available in the UK and are charged with £6.95. In order to ensure that your order can be dispatched the same day, we ask you to place your order before 2.00pm (Mon – Thurs). Although delivery may be earlier express delivery typically reaches you within 2 working days. Please make sure you are at the delivery address within these 2 working days to accept the order as a signature will be required.

Our shipping department is open Monday to Friday (excl. bank holidays), meaning an express order placed after 2.00pm on a Thursday but before 2.00pm on a Friday, will be scheduled for delivery the following Monday (excl. bank holidays).

Our express service is handled by FedEx or DHL and both usually contact you by email to help you track your order once it has been despatched.

Please keep in mind, that express delivery is not a guarantee that your order arrives the next day. 

General Terms

We will use all reasonable endeavours to ensure these above-mentioned times are met. However, we cannot guarantee or be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

If you do not receive your order within 5 working days from the date of despatch, please contact us via email Info@rmnuireland.com  or by Telephone on 07340 707859 . We would request that you contact as soon as possible and within 60 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.

We will replace lost or damaged orders free of charge. If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

Large volume, Highlands and Islands orders may be subject to additional shipping charges.  This however will be discussed with you prior to your order being dispatched.

International Deliveries

We currently use Royal Mail and DHL for international deliveries. Royal Mail is a non-tracked service and DHL will be tracked. We ship to most countries, however at this time we are unable to ship to Ukraine, Russia, Netherlands Antilles and Aland Islands.

If the items on your order are less than 1.6kg in weight, we will send your order via Royal Mail on a standard non-tracked service. Please allow 20 working days for orders to arrive.

If your order is more than 1.6kg then we will use a tracked service via DHL and transit time will be a maximum of 10 working days, depending on the destination. A signature will be required on receipt.

Keep in mind that the price may vary according to destination and actual weight and we will inform you about those costs before your order will be shipped.

Import Duties and Taxes

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs.  There may also be costs associated with the return to us, which will be deducted from any refund value.  In certain situations, your order may be destroyed by customs if duties and taxes are not paid.  In this instance, we cannot refund product or shipping costs for these reasons.

Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country.  This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.

 

If you do not receive your order within 20 working days from the date of despatch, please contact us via email Info@rmnuireland.com  or by Telephone on 07340 707859 . We would request that you contact as soon as possible and within 45 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

Our third-party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to us and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.

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